FAQs

What are Playground Perks?

Playground Perks is our very own rewards program! You can earn stitches and then redeem to get discounts on future purchases! Look for the "Earn Stitches" Icon in the bottom right corner!
There are a few ways to earn your Stitches:
Sign Up and receive 100 Stitches
For each $1 you spend you will receive 25 "Stitches"
Refer Your Friends - They get a 25% discount and you get 50 bonus Stitches
Like us on Facebook and receive 100 Stitches
Receive 100 bonus Stitches on your birthday

Do we create custom designs?

At this time, We are not accepting orders for custom designs. However, I gladly invite you to suggest any designs you may be interested in seeing me create for public availability. You may send me a message here or join my embroidery group on Facebook. I take all ideas into consideration.

Do we have a Facebook Group?

Yes, We sure do! You may join our fan group here: https://www.facebook.com/groups/1456547467800229/   In this group, I post new and upcoming designs, first hand notice of sales, and encourage members to share their Embroidery Playground Creations. New and exciting things will be happening with this shop and this will be the best place to stay up to date!

What formats are included with my designs?

All designs are sent in a .zip file and include PES, DST, EXP, HUS, JEF, VP3, XXX, and PCS formats. If you ever have any issues with my designs or need a different format, please don't hesitate to contact me.

I bought the same design twice on accident. Can I get a different one instead?

Yes, You may contact us and let me know which design you duplicated and which you prefer instead.

How can I get in touch with you?

You can find all of our Contact Info Here